FAQ And Support

Shipping and Delivery:

Q: Can you guarantee delivery times?

A: We do our best to provide accurate estimates, but we cannot guarantee specific delivery times. Shipments occur on weekdays, and charges are subject to change based on order placement.

Q: When will my order ship?

A: Processing times range from 2-3 business days. Email mondisposable@gmail.com with "SHIP DATE" and your order number for your ship date and estimated delivery.

Q: Can I expedite my order for delivery before a specific date?

A: Email mondisposable@gmail.com with "DEADLINE" and your order number, providing a brief summary of your deadline. We'll inform you if it will arrive on time.

Q: My tracking hasn't updated; where is my package?

A: If your tracking shows no progress for days, email mondisposable@gmail.com with "LOST PACKAGE" and your order number. We'll review and send a new package if needed.

Returns and Refunds:

Q: How do I return an item for a refund?

A: Generate a return label here by inputting your order number and zip code. Note: Only item costs are refundable; shipping costs are non-refundable.

Q: Can I cancel my order?

A: Email mondisposable@gmail.com with "CANCEL" and your order number for a prompt cancellation and refund.

Q: What if I received an incorrect or missing item?

A: Email mondisposable@gmail.com with "MISSING ITEM" and your order number, providing a short description of the issue.

Q: Can I speak with someone over the phone?

A: Phone availability is limited, but you can reach us at mondisposable@gmail.com for a prompt response (M-F 8:30am – 4:00pm PST).

Thank you for choosing Mon Streetwear Shop. If you have additional questions, feel free to contact us at mondisposable@gmail.com